FAQ - ImperialGambit

Frequently Asked Questions

1. Where are your chess sets made?

Our chess sets are sourced from carefully selected manufacturing partners that specialise in board games and chess equipment. Production locations may vary depending on the model and materials used.

2. What materials are used for your chess sets?

Materials vary depending on the product and may include wood, resin, metal, stone-based materials, or mixed components. Detailed material information is provided on each product page.

3. Where do you ship from?

Orders are shipped from partner warehouses based on product availability. This may include local or international fulfilment centres. All shipments follow the delivery estimates displayed at checkout.

4. How long does delivery take?

Delivery times are as follows:

  • Order processing time: 1–2 business days (Monday to Friday)
  • Shipping transit time: 2-5 business days (Monday to Friday)
  • Total estimated delivery time: 3-7 business days (Monday to Friday)

Delivery times are estimates and may vary slightly due to carrier delays or exceptional circumstances.

5. Do you ship internationally?

We currently deliver exclusively within Australia. International shipping is not available at this time.

6. Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking information allowing you to follow the shipment online.

7. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express

8. Can I change or cancel my order after placing it?

If you wish to modify or cancel your order, please contact us within 12 hours of placing the order. Order changes or cancellations are subject to the order’s processing status. Once an order has been dispatched, changes or cancellations may no longer be possible. Once an order has been dispatched, changes may no longer be possible.

9. What if my chess set arrives damaged or incomplete?

If your order arrives damaged, incomplete, or incorrect, please contact our support team with clear photos of the issue. We will review your request in accordance with our Returns and Refunds Policy.

10. Do you offer custom or handmade chess sets?

Our catalogue consists of ready-made chess sets available for online purchase. Product descriptions clearly indicate design details and materials. We do not currently offer custom-made or personalised products.

11. Do you have physical stores or showrooms?

We operate exclusively as an online store and do not offer in-person shopping, warehouse pick-up, or physical showrooms.

Still have a question?
Please visit our Contact Us page. Our support team will respond during business days.